New Experience
UK Relaunch
We have upgraded to a brand new Rakuten Cashback experience. You can still withdraw your existing cashback. Click below to withdraw confirmed Cashback or add Bank Details and we will send your Cashback when ready.
Why will Rakuten.co.uk relaunch its website in April of 2024?
In order to deliver an enhanced user experience, we are relaunching our cashback platform.
Why will I have to create a new Rakuten.co.uk account after the relaunch?
The current account cannot be used in our new platform. Therefore, we ask you to create a new account on the new Rakuten.co.uk platform once it has been released.
When can I create my account on the new Rakuten.co.uk website?
From 10 April 2024, you can create a new account at Rakuten.co.uk. We will share the exact launch time for our new platform once available.
What changes can I expect after the relaunch?
Thanks to an enhanced platform, Rakuten.co.uk will offer an improved cashback experience for members from 10 April 2024. To experience the new Rakuten.co.uk, you will simply have to create an account on the new platform.
Can I still earn cashback with my existing Rakuten.co.uk account?
Cashback earned for purchases made until 2 April 2024 at 11:59 am BST will reflect in your current account. After this point, your current account can no longer be used to make purchases and earn cashback. Your account on the current platform will still be accessible until 31 December 2024 in order for you to withdraw cashback earnings related to purchases made until 2 April 2024 at 11:59 am BST.
How do I receive my remaining cashback earnings from my current Rakuten.co.uk account?
As usual, your cashback will remain pending at first when the purchase registers. Once the respective store validates your transaction, the cashback related to your purchase will become available. You can withdraw available cashback on demand at any time up to 31 December 2024. Therefore, we ask you to register your bank details.
When is my account on the current platform going to be closed?
After 31 December 2024, all accounts on the (by then) old rakuten.co.uk platform will be closed. However, you may also close your account at any time before this date. Go to My Account > Services & Privacy and select the Delete My Account For This Service button, or you may send your request to: support@rakuten-uk-help.zendesk.com
I have more questions. Where can I get support?
Click the Support widget in the bottom right corner of your screen to reach out to us. Our Support Team will be quick to respond.