In order to deliver an enhanced user experience, we are relaunching our cashback platform.

The current account cannot be used in our new platform. Therefore, we ask you to create a new account on the new Rakuten.co.uk platform once it has been released.

From 10 April 2024, you can create a new account at Rakuten.co.uk. We will share the exact launch time for our new platform once available.

Thanks to an enhanced platform, Rakuten.co.uk will offer an improved cashback experience for members from 10 April 2024. To experience the new Rakuten.co.uk, you will simply have to create an account on the new platform.

Cashback earned for purchases made until 2 April 2024 at 11:59 am BST will reflect in your current account. After this point, your current account can no longer be used to make purchases and earn cashback. Your account on the current platform will still be accessible until 31 December 2024 in order for you to withdraw cashback earnings related to purchases made until 2 April 2024 at 11:59 am BST.

As usual, your cashback will remain pending at first when the purchase registers. Once the respective store validates your transaction, the cashback related to your purchase will become available. You can withdraw available cashback on demand at any time up to 31 December 2024. Therefore, we ask you to register your bank details.

After 31 December 2024, all accounts on the (by then) old rakuten.co.uk platform will be closed. However, you may also close your account at any time before this date. Go to My Account > Services & Privacy and select the Delete My Account For This Service button, or you may send your request to: support@rakuten-uk-help.zendesk.com

Click the Support widget in the bottom right corner of your screen to reach out to us. Our Support Team will be quick to respond.

After you make a purchase, your cashback is initially marked as "pending". This is necessary because, for example, the shop must first wait to see whether you return your order. As soon as the shop confirms your purchase, your cashback becomes "available" - and you can withdraw it to your bank account.

Usually it takes 1-3 days for your cashback to be marked as "pending". In some cases, it can take up to 7 days.

The confirmation period is different for each shop, e.g. because different withdrawal periods apply. On Rakuten.co.uk, each shop profile will show you the average time it takes for your cashback to become available.

Each shop determines the commission that is paid to us for referring a transaction. The higher the commission, the more cashback we can offer you for a shop.

There are 2 possible reasons: Either the shop does not acknowledge that your purchase was made via Rakuten.co.uk or your purchase does not meet the shop's cashback conditions. In both cases, we do not receive any commission from the shop and can therefore not pass on any cashback to you.

If you are missing cashback for a purchase, please send us a transaction request via the support icon. After sending us your order details, we will contact the shop to check your purchase. As soon as the shop subsequently allocates the purchase to us, we will add your cashback to your account.

On each shop profile on Rakuten.co.uk you will find our cashback tips as well as the individual cashback conditions of the shop. These tips will help you to make sure your order is being tracked.

Cashback will be declined if you have returned/cancelled your purchase or if the shop determines during the order review process that cashback conditions have not been met. Please contact us via the support icon if you believe your cashback has been wrongly declined.

It may happen in some cases that your cashback does not match the advertised percentage/amount. This could happen, for example, if the shop changes the cashback rates at short notice. Please contact us via the support icon if your cashback amount is incorrect.

Rakuten is a Japanese company headquartered in Tokyo and offers a wide range of services in many different areas around the world. Rakuten.co.uk is a service that allows you to collect cashback when shopping online at our partner stores.

For every purchase you make through Rakuten.co.uk from a partner shop, we receive a commission from the shop. We pass on part of the commission to you in the form of cashback - that's how you get money back for your purchases with Rakuten!

Yes, Rakuten.co.uk is a completely free-to-use service.

You can withdraw your available cashback via bank account transfer. To do this, go to Cashback & Points > Withdraw your cashback.

Usually, your cashback will be transferred to your bank account within a few hours. In some cases, it can take up to 3 days until you receive your money.

Currently, you can only withdraw your cashback via bank account transfer. We are working on introducing more payment options in the near future. Alternatively, you can convert your cashback into points - see the section below for more information.

Rakuten points are part of Rakuten's global ecosystem. On Rakuten.co.uk, you can earn Rakuten points by converting your collected cashback into points. You can redeem points on Rakuten.co.uk to get vouchers from selected partner shops or use them on other Rakuten services, such as Rakuten TV.

When converting cashback into points, you benefit from a favorable conversion rate: £1.00 cashback = 120 points. For example, if you convert £50 cashback, you will receive 6000 points. You can then redeem these points to get vouchers worth £60. This way you save even more!

Points expire 12 months after your last point credit.

You can get gift cards (e.g. from Argos, Currys, Tesco) by converting your collected cashback into points and then redeeming your points for these gift cards.

You have already acquired several gift cards on Rakuten.co.uk in exchange for points and are now receiving an error message? Please try again after 48 hours. Please contact us if you are still unable to receive gift cards.

If your gift cards are not redeemable during the payment process, please contact the respective shop first. If they are unable to resolve the problem, please send us a message via the support icon.

You can unsubscribe from the Rakuten.co.uk newsletter under My Account > Services & Privacy.

To do this, go to My Account > Services & Privacy and select the "Delete my account for this service" button.

If you have any questions or concerns about the way your personal information has been used, please contact us via the red support icon at the bottom right of any page (select GDPR as contact reason). For more details and other contact options, please read our Privacy Policy (https://rakuten.co.uk/privacy-policy), section "Contact".

You can view your Cashback and Points allocations either under My Orders or under My Account > Cashback & Points.

Your email address is not recognised or an error occurs when resetting your password? Please check if you want to log in to Rakuten.co.uk or another Rakuten service. In case of another Rakuten service, please visit the relevant website and try logging in there. If you are trying to log in to Rakuten.co.uk and are experiencing issues, please contact us via the support icon.